Our policies

You are covered by a sheet or towel the whole time. Only the part we are working on is uncovered, and it is covered again when we move on. Undress only as far as you are comfortable; whatever you keep on, we work around.

Before we start we ask about pressure and any area you want us to leave alone. Tell us at any time to go lighter or firmer. You can pause, change position or end the session whenever you like, for any reason, and we stop right away.

Your referral comes from your doctor or other provider, so they already know you are coming. If something changes between visits, such as a new medicine, a procedure or a new symptom, tell your provider before your next visit, and tell us at check-in. We do not diagnose, and we may ask you to check with your provider before we go on.

Once you have a referral, book online or call the desk and we will find a time with the therapist you choose. We do not take a deposit; your visit is held when the desk confirms it, and you get a reminder before it.

Please give us 24 hours to move or cancel a visit, so another patient can have the time. If you are running late, we shorten the session to end on time for the next patient. If you are ill, tell us and we will move your visit.

If we cannot reach you and you do not arrive, the visit counts as missed. We tell your referring office only that a visit was missed, and never why. We would rather hear from you, so call and we will find another time.

Massage here is for adults. A family member or caregiver is welcome to come with you and wait in the lobby, or to stay in the room if you ask them to.

We use an unscented lotion unless you ask for something else, and we can tell you every ingredient we use. Tell us about a nut or fragrance allergy when you book and we will use something different.

Tell us within a week and we will look at it together. If your referral changes, send us the new one and we will book accordingly.

Tipping is optional and always appreciated. You can add it when you pay.